Our workforce in America is more diverse than ever, especially regarding age. Getting multiple generations to work together effectively is critical for success in any organization. This class will look at understanding the complexity of leading an organization comprised of four or even five generations: traditionalists, baby boomers, Gen Xers, millennials, and Gen Zers. We will discuss the differences in the cultures in which each generation was raised, and what you can do when managing and working with people young enough to be your child and old enough to be your parent. Plus, learn how to leverage each generation's unique strengths.

Creativity is a powerful skill that you can learn and develop. Discover short exercises to build your creative habits, refresh your inspiration, and dispel your inhibitions. This program focuses on strategies for creative thinking that you can utilize as a leader and open up the creative power of the people you lead. It dispels the myths about creativity and shows you how you can maximize creative thinking strategies to their highest potential.

Leaders who provide targeted, ongoing coaching can strengthen their team and add value to their organization. In this course, topics will include the differences between managing, training, and coaching. It will provide coaching models and skills to support the development and growth of yourself, your colleagues, and direct reports. We will explore common coaching challenges, and explain how to provide feedback and set goals.

Empathy, which should not be confused with sympathy, is the ability to understand the emotions, situations, thoughts, or attitudes of another person. Empathy and sympathy are often grouped together, but I believe they are very different. Learn how to better connect and relate to your colleagues, employees, customers, and community partners through practical steps utilizing empathetic strategies.

Having a difficult conversation is no easy task. It’s uncomfortable, stressful, and certainly no fun. This program focuses on six key strategies to help you effectively engage in open, meaningful dialogue that will allow for a greater degree of understanding with others, while also allowing people to achieve more productive and positive relationships.

One of the hardest things any leader has to do is to see themselves as others see them. For a lot of us, we're afraid to be honest and be real. Leaders who become comfortable and familiar with their own strengths and limitations by examining their own reactions, thoughts and feelings about the work they are doing set the example for their employees around them. This class will teach you how reflect on your own strengths and weaknesses and how to make an action plan on how to move forward based on that information. Not everyone has the same strengths or weaknesses; defining these is key for improving the culture and success of your organization.

Have you ever had trouble saying no, disagreeing with colleagues, or delivering tough feedback? We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Being assertive is an important skill to master. Learn how to speak up and make your voice heard without being offensive. This course is designed to empower you and reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people.

DescripYour success depends on your ability to plan and manage change. This course will take you through practical examples of how to create change plans for transformation projects, irrespective of the project or change methodology. We will go over tactics that make it easy for people to change, then how to plan a change management effort using techniques such as building a case for change, change impact assessment, creating buy in, communications plan, and building change habits. tion goes here

Effective time management and organizational skills are an indispensable. This class will help you learn how to get more done in the shortest time possible and avoid the obstacles and distractions that can get in the way of good time management.

In our daily life we encounter information constantly. The pace of change and volume of that information makes it hard to think through decisions. Because of this, people often revert to biases and rules of thumb when making decisions. This traps them into drawing faulty conclusions. Learn how to upgrade critical thinking to avoid deceiving misconceptions, spot misleading biases, craft better arguments, sharpen judgment, and improve decision-making.

Employees in today’s workplace have to navigate all kinds of complications, changes, challenges, and disruptions that challenge the status quo. At a time when burnout abounds, what can you do to keep your team engaged and committed? In this session, you will get closer to understanding and building a highly engaged team and creating sustained engagement. Explore the primary reason for employee attrition: psychological safety, and how to mitigate these risks as a leader. We will address baseline issues like recognition and rewards, gamification, and removing unnecessary obstacles. We will look at how to keep that engagement growing through feedback, then how to effectively measure and evaluate your engagement efforts. You will come away with many actionable steps to implement immediately and take your understanding of employee engagement to the next level.